The Story of The Profitable Viennese Whirl

This all started a month or two ago when I was eating some Viennese Whirls when I noticed one had no filling in the middle! Utterly devastating, I know, especially considering the other five in the box had extra filling. Anyway, I reported this to Premier Foods, the parent company of Mr Kipling, the manufacturer, as one does. They soon got back to me and offered me a £5 voucher, which I gladly accepted.

A few days later, I was heading to my local Sainsbury's so decided to take the voucher with me to buy some chocolate (Cadbury's is one of the brands listed on all Premier Foods vouchers). I picked up my chocolate and headed to the till, however they refused to accept the voucher. They said it could only be spent at Premier Stores. Not to be confused with Premier Foods, who the voucher was from, and who have no affiliation with each other. This much is obvious from a quick internet search, even if common sense doesn't quite cut it. So naturally, I complained to Sainsbury's, who, even given the pictures of the voucher which clearly states they would be compensated, and with their coupon policy in mind, said very similar to the cashier without knowledge of what the cashier said. They said how I need to spend it in Premier Foods online store, which doesn't exist (according to a quick internet search), and the voucher explicitly stated that it can't be spent online. And they started their email with 'Thanks for contacting us again and sending a picture of the reverse of your Premier Foods voucher, which I've read fully.' I would beg to differ. Anyway, after going back and forth for a bit, they sent me a £5 Sainsbury's voucher, which I gladly accepted, and gave up, knowing they would never understand what the English text on the back actually meant.

While this was going on with Sainsbury's, I had opened the chocolate bars, and to my horror, found something that clearly wasn't white chocolate on the back of the bar. So, naturally, I complained to Cadbury, who were very quick to say that they had reported it to the factory, and that they would compensate me. So I gladly accepted a £5 bank transfer, and moved on with my life.

As of yet, that Viennese whirl has made me no more money. But, £15 is £15, and I'm not complaining!

Edit: A few days ago, I received a follow-up email from Cadbury to say, in short, they have no idea how it happened. At the bottom was a link to claim compensation. I clicked it and filled in all my information the same as last time, assuming it would recognise it and cancel out, but it didn't, so now I have another £5.

Total: £20